PLEASE READ AND BE INFORMED BEFORE YOUR ARRIVAL

We have installed all necessary measures and following health experts recommendations to ensure guest and staff safety. In return, we expect guests to follow all CDC recommendations and be diligent with personal hygiene.  We will enforce any government executive requirements to further ensure we flatten the curve and maintain the health of our hostel and staff. To assist with maintaining a safe environment, we developed guidelines and procedures for everyone to adopt. 

  1. Vaccine Card is required (Government executive order)

  2. Temperature must be checked to all guests and employees upon entry to Fortel Hostel using a non-contact infrared thermometer. 

  3. Each guest must declare if experiencing health symptoms of any kind and report if he/she has been in direct contact with someone diagnosed with COVID-19 within the last 14 days. 

  4. Hand sanitizing station is available at the reception for guests and employees disinfection.

  5. Employees and guests must always wear masks in public areas.

  6. Bathrooms are equipped with a disinfecting spray that should be use before and after each use. 

RECEPTION IS LIMITED! 

Check-in and check-out to the hostel is different these days.

  1. We no longer offer 24 hour reception.

  2. We are not allowing early check-ins. Therefore, please do not arrive before 3 pm.

  3. You must arrive before 9pm or you will not have a reservation with us for that night. 

  4. If you miss check-in and have additional nights, send us an email and you can return the next day.

  5. We are not able to offer luggage storage before or after your stay.

  6.  Keep your key card on you at all times.

  7. At the end of the stay, guests must place their sheets in the laundry basket located at the front desk.

  8. Late check-out won’t be permitted because the cleaning staff needs additional time to disinfect rooms.